📋 SOPs

One Real Title — Agent Guide

1 source Updated Wed Apr 15 2026 19:00:00 GMT-0500 (Central Daylight Time) Internal
titleone-real-titleORTclosingonboardingprofit-sharingdisclosureearnest-moneybuyer-sidecompliance

Summary

One Real Title LLC (ORT) is Real Broker's in-house title company. Artemis agents are expected to route all listing files to ORT by default and convert buyer-side files where possible. This page covers contacts, submission process, getting paid, profit sharing (Class C shares), compliance requirements, and common pitfalls. Full agent-facing PDF at Training & Playbooks/Vendor Partners/One Real Title/OneRealTitle-AgentGuide_ArtemisTeam.pdf.

Contacts (Illinois)

Role Name Contact
Escrow Officer (IL) — Primary Meaghan Lee Contact via ReZen or ask Fred for direct number
Director of Operations Erin Kropp erin.kropp@onerealtitle.com · 214-831-3091
General IL Inbox — illinois@onerealtitle.com
MO Inbox TBD missouri@onerealtitle.com — verify before using, may bounce

Meaghan Lee is the go-to for all IL files. ORT is closed weekends.

Submission Process

  1. Submit via ReZen — use the Submit Order button in the transaction checklist. Preferred.
  2. Confirm in Quilia — verify the order appears within 24 hours. If it doesn't, follow up directly. Orders have been submitted and never opened.
  3. Backup — email illinois@onerealtitle.com with signed contract if ReZen fails.

Quilia is tracking and document exchange only — cannot initiate new orders from it.

Earnest Money

Artemis agents do not hold earnest money. ORT receives EM via wire or ACH — confirm method with Meaghan at order time. On buyer-side files where listing agent controls title, you may not be able to route EM to ORT.

Getting Paid

Commission disbursement still runs through ReZen. ORT enables milestone-based disbursement — portions at contract acceptance, appraisal, sale pending, and close. Not a commission advance — no fees, no penalties.

Required checklist items on every ORT file:

  • Upload all docs within 48 hours of signing
  • Update closing date in ReZen if it changes
  • Provide ORT with Real Broker wire info
  • Upload final ALTA/settlement statement post-close
  • Upload wire confirmation under "proof of payment"

Always wire — Real Broker covers the fee. Seller wire arrives next business day minimum (Friday close = Monday arrival — set this expectation with clients).

Affiliated Business Disclosure

Required on every file — even if ORT was not used. Use the December 2025 version only (updated by Jake Deiters, confirmed March 2026). Old Bluegill Title versions are obsolete.

Google Drive copy: drive.google.com/file/d/124Nolq5ET1FtyFnt3IF_CExcwpBbsKyT

If ORT not used: add broker comment noting non-use. Disclosure still goes in the file.

Profit Sharing — Class C Shares

Fred holds Class B shares (team-level, based on total Artemis ORT volume). Distributions go toward cap refunds, events, or production bonuses.

Agents can earn Class C shares (individual, based on their own volume):

  • Close 2+ ORT files to confirm it works in your market
  • Sustain 2–3 ORT files/month over time
  • Contact Erin Kropp once you've crossed the 2-file threshold

Mature ORT markets: $5,000–$20,000/quarter on Class C shares.

In-office closings available through ORT's Regis partnership — Metro East IL locations exist.

Buyer-Side Files

IL convention gives seller's agent title control. To bring ORT into a buy-side file, pitch the listing agent:

  • Fully licensed and insured in IL
  • Mobile notaries for remote/wet-signature closings
  • Backed by Real Broker (NASDAQ: REAX)
  • Quilia platform for professional document exchange

Fred's targets: 90% of Artemis listings at ORT, 20–30% of buyer files at scale.

Client Expectations — Set These Upfront

  • Wire timing — seller gets funds next business day minimum
  • Chicago phone / Miami wire — common fraud alert trigger; warn all parties before wiring
  • Remote closing model — docs via email, mobile notary for wet signatures
  • Quilia communications — clients may receive messages there; prepare them so it doesn't look like spam
  • FINCEN on cash deals — required anti-money laundering docs; every reputable title company requires this, ORT is no exception

Missouri Status (April 2026)

Not yet active. Missouri email has bounced. Do not commit MO clients to ORT until confirmed live. Verify with Fred or ORT directly before opening any MO file.

Escalation Path

  1. Meaghan Lee — text or call directly (primary IL contact)
  2. No response in 24 hours on live file — email illinois@onerealtitle.com, CC erin.kropp@onerealtitle.com
  3. Ownership-level / unresolved — loop in Fred (fred@connectbyreal.com · 618-322-9764)

Common Pitfalls

Situation What to Do
Order submitted but not in Quilia Follow up with Meaghan within 24 hours — this has happened before
Fee comparison objection Position on convenience and profit-sharing, not price
Client needs weekend closing ORT closed Sat/Sun — schedule accordingly or confirm Friday coverage in advance
Buyer bank flags wire Chicago phone + Miami wire = common fraud trigger — prep all parties before wiring
Wrong disclosure version in file Replace with December 2025 version — download from Google Drive link above

Items to Verify Before Distributing Externally

  • Meaghan Lee's direct phone/text number
  • Current ORT fee schedule or sample ALTA
  • Regis in-office locations specific to Metro East IL
  • MO activation status
  • Class C eligibility criteria (confirm with Erin Kropp — may have evolved)

Related